Returns & Refunds Policy

Last updated: 01/02/2026

This Returns & Refunds Policy applies to all purchases made from collectables-gift-shop via https://www.collectables-gift-shop.co.uk/.

We aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review the policy below.

1. Your Right to Cancel (UK Consumer Contracts Regulations)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise your right to cancel, you must notify us in writing by email within 14 days of delivery.

Email: garry@collectables-gift-shop.co.uk

2. Return Conditions

To be eligible for a return:

Items must be returned within 14 days of notifying us of cancellation

Items must be unused, in their original condition and packaging

Proof of purchase may be required

We reserve the right to refuse a refund if returned items show signs of use, damage, or are not in their original condition.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

Personalised or custom-made items

Perishable goods

Sealed items that are not suitable for return for hygiene reasons once unsealed

This does not affect your statutory rights.

4. Return Postage Costs

Customers are responsible for return postage costs unless the item is faulty or incorrect

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit

Original delivery charges are non-refundable unless the return is due to our error.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method

Refunds will be processed within 14 days of receiving the returned goods

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible and no later than 30 days after delivery.

We will arrange a replacement or refund and cover reasonable return postage costs where applicable.

This policy is in line with the Consumer Rights Act 2015.

7. Late or Missing Refunds

If you have not received a refund after the stated timeframe:

Check with your card provider, as processing times may vary

If the issue persists, please contact us for assistance

8. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

9. How to Return an Item

To start a return, please contact us by email with:

Your order number

Reason for return

Photos (if the item is faulty or damaged)

Email: garry@collectables-gift-shop.co.uk

Return instructions will be provided once your request has been approved.

10. Contact Information

If you have any questions about this Returns & Refunds Policy, please contact us:

Business Name: collectables-gift-shop
Email: garry@collectables-gift-shop.co.uk
Website: https://www.collectables-gift-shop.co.uk/